LifeFlow Leadership (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, engage with our services, or contact us.

1. Information We Collect

We may collect and process the following categories of personal information:

Contact Information

Name
Email address
Phone number

Service Information

Information submitted through contact forms
Discovery call or consultation bookings
Service enquiries and communications

Technical Information

We may collect limited website usage information through our website hosting and security systems to help maintain website functionality, improve user experience, and protect against misuse.
If we do not use analytics or tracking technologies beyond essential website functionality, we do not actively collect detailed behavioural data.

Marketing Information

Preferences regarding receiving communications from us

2. How We Use Your Information

We use collected data to:

To respond to enquiries and communicate with you.
To deliver coaching, leadership development, training, workshops, events, and related services.
To manage bookings and customer relationships.
To improve website performance and user experience.
To send relevant updates, newsletters, and marketing communications where consent has been provided.
To comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share data only with:

Service Providers who help us operate the platform (e.g., hosting, analytics, customer support).
Legal Authorities if required to comply with laws or regulations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience.
Analyze traffic and usage patterns.
Remember your preferences.
You can disable cookies in your browser settings, but some features of the service may not function properly.

5. Data Retention

We retain personal information only for as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

Typical retention periods may include:

Website enquiries: up to 12 months
Client and service records: up to 7 years where legally required
Marketing subscriptions: until consent is withdrawn

6. Your Rights

Under GDPR you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent at any time
Request transfer of your information where applicable

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and become effective immediately upon publication.